The Perfect Practice is focused on extraordinary client service.

Every point of contact with prospects and clients is reviewed and determinations are made as to how to WOW the client at each such point.

Value added service is not just a catch phrase in the Perfect Practice. It is the modus operandi.

Client expectations (related to service, if not results) are exceeded. This, of course, requires that client expectations be documented at the beginning of each engagement.

Client feedback is regularly gathered. There is a client complaint recovery system in place. This is one of the areas where the systems approach referenced in this earlier post comes into play.

The cornerstone to growing any practice must be clients that are willing to tell others how happy they were with the service they received from their lawyer. The fact that so few clients are will make it that much easier to differentiate from your competitors on this point.