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22
May |
A Winning Team |
The Perfect Practice is comprised of a winning team.
In Good to Great, Jim Collins identifies the fact that one of the key traits of companies that went from good to great was their emphasis on their people.
The Perfect Practice must focus on recruiting, hiring, training, and compensating competent and caring staff. As mentioned in another post, systems should be in place to make sure this happens as a matter of course.
All members of the team must have an understanding of the firms purpose, mission and goals. These are the key people that will deliver your client experience.
One critical component is a compensation system that encourages and rewards results and leads to the overall performance and growth of the firm.
All of these issues will be covered in more detail in subsequent posts.
